Your Inner Hope

FAQs

Frequently Asked Questions (FAQ) – Online Therapy
Online therapy, also known as teletherapy or e-therapy, involves receiving mental health support through digital platforms, such as video calls, chat, or phone sessions, allowing you to connect with a qualified therapist from the comfort of your own space.
Yes, research indicates that online therapy can be just as effective as in-person therapy for a wide range of mental health concerns. Many studies have shown positive outcomes and high levels of client satisfaction with online therapy.

You can access various types of therapy online, including cognitive-behavioural therapy (CBT), acceptance and commitment therapy (ACT), psychodynamic therapy, mindfulness-based therapy, and more. Our therapists offer a range of modalities to cater to your unique needs.

Please note that we do not provide services for emergency situations, legal matters or psychological assessment services.

 If you are in a crisis or any other person may be in danger, online therapy is not suitable for you. Please seek immediate help via:

  • Malaysia Emergency Hotline: 999
  • Talian Kasih: 15999
  • Talian HEAL: 15555
  • Befrienders Kuala Lumpur: 0376272929
  • MIASA: 1-800-18-0066
  • Malaysian Mental Health Association (MMHA): 0327806803

Yes, we prioritise your privacy and employ secure platforms which are HIPAA (Health Insurance Portability and Accountability Act 1996) compliant (Google Meet) to conduct our sessions. All communications are encrypted to ensure your personal
information remains confidential.

Therapy will benefit anyone who is feeling emotional burdens. It is effective in treating a wide range of issues, including anxiety, depression, stress, relationship problems, grief, personal development issues, self-esteem issues, career problems and more. 

However, group therapy (sessions involving more than one client, such as marriage counselling) may not be suitable for online therapy. Please also note that we do not provide services for emergency situations, legal matters or psychological assessment services.

If you are in a crisis or any other person may be in danger, online therapy is not suitable for you. Please seek immediate help via:

  • Malaysia Emergency Hotline: 999
  • Talian Kasih: 15999
  • Talian HEAL: 15555
  • Befrienders Kuala Lumpur: 0376272929
  • MIASA: 1-800-18-0066
  • Malaysian Mental Health Association (MMHA): 0327806803

Absolutely. Our therapists are trained to address various concerns. Online therapy has also been proven effective in treating a wide range of issues, including anxiety, depression, stress, relationship problems, and more. However, online therapy may not be suited for those facing severe and urgent psychological distress. If you are facing such distress, please report to the emergency helpline “999” or to go to the emergency room of local hospitals.

Our platform carefully matches you with a licensed therapist based on your specific needs and preferences.

You’ll need a device (computer, tablet, or smartphone) with a stable internet connection and a webcam or microphone for video or voice sessions. A comfortable and private setting that is conducive for online meetings is recommended. If you require assistance, please let us know, and we’ll guide you through the setup process.

Scheduling is easy! We offer flexible scheduling options to accommodate your busy life. You can either click on book now to fill in your details or directly contact our Administration team through WhatsApp at +601126669069.

Just like in-person therapy, online sessions involve open and confidential conversations with your therapist. The therapist will guide you through discussions and offer strategies to address your concerns.

Getting started is easy. You can either click on book now to fill in your details or directly contact our Administration team through WhatsApp at +601126669069.

We offer therapists that are familiar with Bahasa Malaysia, Mandarin and English. Please WhatsApp us to check if you would prefer any particular dialect or language that is not specified in the registration form.

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